As part of a digital transformation, many organizations utilize third-party cloud-based applications as part of operations – so, why aren’t they part of the DR plan?

The revolution the cloud has brought to business is making enterprise-caliber applications accessible to everyone. 15 years ago, if you had a small business with, say 5 employees, having a dedicated email server would be less than cost-effective. But today, organizations enjoy enterprise-caliber email, collaboration, productivity, CRM, billing, and support applications via the cloud. 

And while we’re all enjoying the experience, there’s still the issue of protecting the data your organization uses in each and every one of these cloud-based application platforms. If the data becomes corrupt, subject to cyberattack, or needs to be moved either back on-prem or to another cloud application, you need backups of the data. 

There are 3 fundamental reasons you need to incorporate the corporate data used in cloud applications into your recovery strategy:

  1. It’s Your Data – The email you store in Exchange Online, the customer records in SalesForce, etc. are al great examples of your organization’s data. It doesn’t belong to Microsoft or anyone else; it’s yours and yours alone.  
  2. They Aren’t Backing It Up – Nearly every cloud application vendor will tell you they don’t protect your date.  Sure, they’ll use replication and other technologies to ensure your data is accessible – they may even backup data as part of ensure their ability to provide services – but that’s where they draw the line.  Unless you’re specifically told your data is backed up and stored for your protection, it’s not. Which brings us to the final reason…
  3. It’s Your Responsibility – If we were talking about an on-prem application, you wouldn’t think twice about including the data in a backup job somewhere. This is where we invoke “the cloud is just someone else’s computer” line of thinking and point out your data is just running on a server somewhere out in someone else’s “on-prem”. And since the application vendor isn’t backing it up (see reason #2), it’s your responsibility to maintain it for recovery, archiving, and issues related to Legal/HR. Should something happen to your data, it’s pretty safe to say the SLA provided by your cloud application vendor offers no compensation.

The majority of organizations today use Office 365 for email and more – and that’s just one really good example. The data your organization relies on to do business needs to be protected in the very same manner in which it did a year or more ago when it was on-prem by including it as part of your backup and recovery strategy. 

We provide managed backups of Office 365 data in conjunction with Veeam Backup for Office 365 as part of a comprehensive tailored backup and recovery strategy leveraging the cloud. 

Want to learn more about how to backup application data from the cloud? Find the answers you need by downloading the eBook Confusion as a Service today!