Not too long ago I stumbled on an interesting, and reputably sourced info-graphic that reflected IT-related downtown incidents are on the rise and increasing as a result of the growing intricacies of the modern IT landscape. That made sense at first, but then I thought about how far we have come with virtualization, SaaS and amazing backup and cloning software – Veeam, VMware SRM, etc. It didn’t add up initially. At a second glance glance, contradiction set in as the graphic subsequently went on to say that incidents are becoming less frequent—What? This was the confusing part, and caused me to do a double-take. What I took as a contradiction in the graphic made a bit more sense upon further review. A bit more reading hammered home a great observation. What this piece was actually saying, in an odd way, was that while the number and length of outages (incidents) are showing signs of a decline, the impact to an organizations bottom line, per outage, is causing a growing number of incidents outside of the IT realm.

The explanation isn’t too stunning: businesses of all types rely on IT more and more each and everyday. Data grows organically and thus applications, and application based hardware must too grow organically to keep up. With the responsibility of processing, serving and storing increasing volumes of data, outages spread cost across more than just IT. In fact, the end-user (yes, you and I), well our productivity takes a hit four times harder than IT’s productivity during an outage. Non-IT and security departments absorb more than half of hacker attack-related costs, with customer support bearing 60 percent of the burden. Yikes!

The complex nature of modern IT means that avoiding downtime requires more than just quick provisioning of additional servers or adding extra IT support staff. Businesses need a plethora of related solutions and support that not only offers infrastructure, but also the ability to optimize, manage and scale out resources to gain the most efficiency to prevent outages that cause incidents that bring havoc to any organizations bottom line. This plethora of related and integrated solutions don’t have to be any more complex that utilizing a disaster recovery plan from industry experts that give your server farm/ecosystem a high-availability disaster recovery location to fail to and back from, during and after a bottom line thwarting IT-related incident.

“Now, who you gonna call?” I know OffsiteDataSync would like to be on the receiving end of more and more calls like this.