Our thoughts are with the people recovering from Hurricane Harvey and those bracing themselves for Hurricane Irma.

In times like these, we are reminded of the importance of being prepared for a disaster. To help you plan for any disaster, we’ve included some FAQs here.

Q: Besides hurricanes, what else could be considered a disaster?

A: Disasters can include disk crashes, power failures, human error, and natural disasters such as floods, hurricanes, tornados or earthquakes – all of which have the potential to stop the flow of data at one or more of your facilities.

Q: What should we do if we’re expecting a disaster like Hurricane Irma to come our way?

A: First, check your latest backup date/time to make sure that the restore point is as current as you expected. If you’re an OffsiteDataSync customer, you can contact your account executive or call 888-800-4380 to have it looked up.

In addition, you can have your DR plan tested and verified by clicking here, the minimum time for scheduling a DR test is 2 weeks.

The best practice is to test your DR plan periodically (annually, or semi-annually depending on your business needs). A free annual DR test is included in Gold and Diamond Tier. You can also add an individual DR test regardless your service Tier by clicking here

Q: What happens if there’s a disaster?

A: Here’s how to failover to OffsiteDataSync’s infrastructure with Veeam Cloud Connect Replication and what to expect if things get tough.

Partial Site Failover with Veeam Cloud Connect Replication

Partial Site Failover

 

Full Site Failover with Veeam Cloud Connect Replication

For step-by-step Replication Failover Demonstration, click here to access the video.

Q: What about after the disaster?

A: There are a couple options for Failback with Veeam Cloud Connect Replication.

You can either access multiple servers in a remote environment or we can spin up a VPN connection for you in our remote environment:

Failback

 

Q: What about Veeam Cloud Connect Backup? Can we failover with Veeam Cloud Connect Backup?

A: We have the capability to do the same for Veeam Cloud Connect Backup, here’s how it works in an event of disaster:

  1. We spin up a virtual environment (CPU, RAM, Storage)
  2. Import your backups to that environment
  3. Same connection options available (Public IP, S2S or Client to Site VPN)

Note:  You will have longer RTPO using Veeam Cloud Connect Backup than Veeam Cloud Connect Replication because:

  1. It takes time to provision resources
  2. It takes time to import data from backups

If you’re a Veeam Cloud Connect Backup customer, please call 888.800.4380, or email support@offsitedatasync.com to declare a disaster. Find out more information here: https://www.offsitedatasync.com/declare-a-disaster/.

Q: How long can I expect to recover?

 A: The recovery time depends on a number of factors such as the size of your repository, your environment, ISP speeds, etc. However, you can refer the following chart for Cloud Restore Initiation time (red highlight):

 OffsiteDataSync Service Tiers

Best practice: If your organization is located in a high-risk area, Gold or Platinum Tier is strongly recommended for guaranteed Cloud Restore Initiation time.  You can upgrade your Tier by contacting your account executive or call 888.800.4380.