When Gartner surveyed businesses paying for some form of disaster-recovery-as-a-service (DRaaS), they found that 41% of these contracts don’t include any SLAs for recovery time objectives (RTOs) or recovery point objectives (RPOs). Here’s why that is an astonishing statistic.
The primary objective of a disaster recovery plan is to help a business resume operations — particularly mission-critical operations — as quickly as possible after disaster strikes. In other words, any effective DR plan must define and guarantee acceptable RTOs and RPOs based on the criticality of the business’s various types of data, applications, and systems.
With that in mind, how is it possible that nearly half of the service agreements in effect today from businesses calling themselves “disaster-recovery-as-a-service” providers don’t specify guaranteed RTOs and RPOs?
This brings us to the first common obstacle we’ve found IT and operations professionals face when it comes implementing disaster recovery in their organizations.
1. The number of DRaaS providers is enormous and still growing.
According to Gartner, there are now more than 500 businesses offering some type of DRaaS solutions. When they begin researching these solutions, many IT professionals soon find themselves overwhelmed, confused, and unsure of which providers to trust.
What to do about it:
Disaster recovery is mission-critical to your business’s operations, so you don’t want to take any chances with new or unestablished solutions. Your first step: Narrow your search to those DRaaS offerings that have been operating successfully for many years, for thousands of businesses of all sizes. Your next step: Find the most experienced and proven cloud solution provider to oversee the DR environment for you.
Finding the right balance between realistic RTOs and RPOs and cost savings is key to successful recovery. Learn more here.
2. The complexities of providers’ plans, service options, and pricing schemes are overwhelming.
How much bandwidth and compute resources will you need for your DR environment? Should you sign up for a fixed level of capacity, or would you be better off with a pay-as-you-go option? Does the provider offer prebuilt production networks for faster failover, and will that cost you more?
These questions, and many others like them, can slow your business down as you get closer to committing to a DR solution. It can also be difficult working directly with the DR provider to tailor a solution that best suits your business’s needs.
What to do about it:
When it comes to customizing the ideal DRaaS solution for your company’s unique circumstances, you’ll want to work with a trusted third-party expert. This solution provider will act as your partner and advisor, helping you craft a service plan and pricing model that serves your objectives and priorities.
3. The business’s executives view DR as an unneeded cost — and not as a value-add.
When IT or operations professionals propose a DR solution to their executive staff, the execs often initially push back on the idea because they view such a solution only as a cost center.
Moreover, because they understand “disaster recovery” to mean yet another server-based environment the company will have to pay for and manage itself, these execs often incorrectly perceive DR to be far more expensive than it needs to be — if you instead opt for a cloud-based DRaaS solution.
Cloud-based DR is complex. Learn more about how an expert third-party provider can assist with your DR.
What to do about it:
Give your executives the full picture of a DRaaS solution’s value to your business. For example, it will enable you to offer your customers and partners more impressive SLAs for data and system availability.
Also, show your execs how failing to implement a DRaaS solution can turn an IT outage into a full-blown catastrophe for your business. For example, according to research cited by ZDNet, IT downtime can cost a business an average of $5,600 per minute, and (depending on the company’s size and industry) anywhere from $140,000 to $540,000 for every hour the business can’t access its mission-critical data, apps, and operating systems. In other words, far from being just another cost center, an effective DRaaS environment can be an operational lifesaver when your company needs it most.
Finally, show your executives how the right DRaaS solution provider can protect your business at affordable, highly flexible pricing plans.
Prepare for the unexpected. Learn more about implementing a disaster recovery plan by reading our free eBook.